To help you make the most of our online ticket purchase feature we have compiled answers to common questions.

Can I purchase all types of movie tickets online?

At this stage only standard ticket categories are available for sale online. These include:

• ADULT
• CHILD (ID required)
• STUDENT (ID required)
• PENSION (ID required)
• SENIOR (ID required)

Where do I collect my tickets?

Once you have purchased your movie tickets online, simply give your Booking Number to the cashier and your tickets will be printed and given to you.

When can I collect my tickets?

Once you have purchased your movie tickets online, you can collect them at any time (even several days in advance) from any candy bar or ticketing cashier at the cinema. Please note: Although your tickets are guaranteed, for blockbusters we recommend you arrive early to collect your tickets.

Is there anything I need to bring with me to collect my tickets?

It is important that you bring the Booking Number from your booking receipt to the cinema for presentation. You will not be able to collect your tickets without it. In the event that you are unable to print, it would be advisable to simply record the Booking Number on a piece of paper.
REMEMBER: YOU MUST PRESENT YOUR BOOKING NUMBER TO COLLECT YOUR TICKETS.

Once a purchase has been confirmed, can I make changes to my order or get a refund?

All tickets sold are done so on a no refund, exchange or cancellation basis. You are given the choice to agree/disagree to these conditions when the purchase is made. Please ensure that all details are correct at the time of purchasing.

If I don't collect the tickets, will I still be charged?

Yes, your credit card will be charged for the full price of the tickets & booking fee.

How far in advance are movie times available?

Movie times are uploaded every Tuesday afternoon for the movie week starting Thursday. For all cinemas in Australia, the "movie week" starts on Thursday of every week until the following Wednesday. We are unable to provide you with movie times earlier than this as there are many variables that effect session times right up until the last minute. From time to time we may release movie times and tickets a few weeks before the season opening of blockbuster movies. Please note: Movie times are subject to change without notice.

I have another question, who should I ask?

Please use our contact form to send us your question by email.